Chapman Chrysler Jeep Reviews
My service advisor, Xavier, was at my Jeep as soon as I pulled in. We discussed the service needed and he made sure my service records were updated. In one hour, the work was done and I was on my way! I appreciate that. Thanks.
I've used most of the Ram dealers around town and I keep coming back here. Always professional, efficient and friendly.
Once again, Nick Cross and his guys surpassed my expectations and provided outstanding service!
I just wanted to shout out to the service advisor for getting my Cherokee taken care of late Saturday afternoon. I know it was hot and there was only an hour left to his day but it didn't make any difference. I was treated with care and respect. It goes a long way these days. Someone asked me earlier this week where I went for oil changes. I said that I always went to Chapman and that it was reasonably priced and I was treated well. This time proved that point.
Good job. Done in a timely manner.
My representative Tim did an awesome job of staying in communication and providing Timely insights!
Our sales person Vanessa at the henderson jeep store was great. She was very informative with us and would do whatever it took to find tha answers. However I was not impressed so much with the service dept when scheduling to get our tires replaced. The rep made us feel as if he could not work with our schedule because he was off on fridays. No customer service over there at all. I have purchases 4 vehicles from chapman in last 9 yrs 2 Ram 2500's ,Chrysler 300, and now a jeep wrangler. I do feel that customer service has gone way down. Service washes should be done and full details on sold vehicles. We were duped out of those services twice with my last purchase. If it wasn't for Vanessa's wonderful people skills and her drive to help her customer this would be a bad review. Vanessa saved the experience. Thank you Vanessa.
Alway go to this location I never have any problem they get me in and out. Elaine always helps me out she is noting but kind and courteous.
Melissa just gets it! She made everything so easy when I had to drop my car off to fix a pretty big issue. I had to come back to get a loaner car because my repair was going to take a while . She asked me for a few pieces of info over the phone and when I arrived the loaner car was pulled up and running ready for me to hop in and go!! I loved that! Communication is big for me and she was so on top of it every step of the way. I hope to not have anymore car trouble but if I do , I will definitely request Melissa to take care of me.
Vince provides excellent service every time we have our Jeep serviced.
The best
So great to have Melissa Kerman Back again ! So efficient And courteous. She let us know right away that we needed a new battery... Thank goodness,because it was a very weak battery... All general service was taken care of and a new battery installed.... Thank you Melissa!!
Exceptional service. Taken in on time, delivered earlier than promised. Very happy as always with Mr. Hoppel’s team.
5 star
Vince has been my service advisor for 23 years. Why I knew him before he had facial hair. Now he has this magnificent white beard. All joking aside Vince provides top notch customer service.
Great Customer Service
I was traveling from California to Las Vegas on a weekend vacation with my husband when our truck started acting up. I called the service department to see if they could help us out and fix it and Tim did a wonderful job in getting us all situated to be able to drive back home safe! The follow up call was unexpected, very much appreciated, Tim called to make sure our Ram was working fine and asked if we had made it home safe. Truly appreciate his help!
I brought my Pacifica in for an oil change and tire rotation. I was promptly greeted by a service rep, she introduced herself, Elaine, and guided me through the process of what services they would be doing and where I could wait. Gave me an estimate of how long it would take ( and her estimate was exact). Elaine was kind, welcoming , knowledgeable and all with a smile !! Great service rep !!
Everyone was very nice and attentive especially Tim who helped us that day.
Big shout-out to Nelson for helping me get into my car. He was really polite I recommend him to anyone
Great no pressure experience Jordyn!
Elias is THE BEST! He is so kind, helpful, walked me through every step of my service. When my car was ready he walked me to my car and was kind enough to ask me about my weekend plans. Which I thought was very refreshing. People don’t seem to small talk with one another much anymore. I barely even see people smiling at one another anymore. So I can’t say enough good things. Thank you, Elias.
Great working with Elaine and will be back for all services.
Every time I take my Jeep in for service I have a great experience with the staff. Alias did a great job of explaining everything and listening to feedback.
Always prompt service. Alway a smile on the faces of the people. Overall appreciate the people for the company
I had the best experience at Chapman Jeep. Went in looking because my lease on my 2021 Willy's was almost up and because of the love I had for it was not expecting to get another just refinance. But I must say working with Malone and Jaron I walked out with a 2024 Wrangler High Altitude and LOVE IT!!!! Thanks to everyone. Stop by Chapman Jeep. They are amazing.
Ray was exceptional with his customer service once my car was ready. He arranged an Uber so that I could pick up my car. Above and beyond
service, speed, and communication was great
Chapman is the absolute best when it comes to my service and Maintence in my jeep wrangler, Ray is the best!
Nick our service advisor is wonderful. Sets realistic expectations and then exceeds them. 100% a reason we continue to use Chapman.
repair
Our family has been coming to Chapman for years and the level of service Jaron and Dillon provided us with was, as expected, incredible. We so greatly appreciate their time, attention to our needs; and the overall wonderful experience.
I set my appointment online and when I got there Elaine promptly helped me and did an awesome job making me feel welcomed. She also followed up afterwards to make sure everything went well, which it did. Thanks for the great service Elaine and Chapman!
Elias treated me extra special, when my phone wouldn't let me make a phone call, he let me use his. It meant so much to me, thank you Elias.
Great service, oil Change and inspection
I brought my Ram truck in for a recall and was treated very well from the person who scheduled my appointment to the person who brought my truck after services being done. I worked with Ray Alkasem who was very professional and made me so comfortable it hardly felt like a business transaction. I’d recommend Chapman and Ray Alkasem to anyone needing service on their vehicle.
Very friendly and fast
Chapman provides an efficient and comfortable environment for customers while waiting for their Jeep. The associates are professional and caring of your time. Simply the best!
Great customer service!
Vince was communicative and went out of his way to help me get my car back after the fixes due to my busy trial schedule.
Thank you all
Elias had been really great and exceeded all my expectations. From the time that I pulled till the time that I left Elias was 5here to assists and answered all my concerns and needs.
This is the 3rd time I have had my vehicle serviced at Chapman. Always an awesome experience. Nick did a great job meeting my needs.
I want to thank the whole team for getting my car up and running right making sure all the parts are there. I think Cody Ray and the rest of the team that I worked with and I don’t remember their names thank you very much. You made my job a lot easier and a very difficult time of my life right now they made sure I had a loaner car so I can take care of whatever errands I had to run.
You rock always!
Vince did an amazing job!
Overall just a great group of people that go out of their way to make you a happy customer. This is my 2nd car purchase from this location in the last 3 months and both times I requested Jacobi to help me out. This hardworking young man is the reason why I love this location, including Dolan (aka D.C) who helped me in the finance department. These two people are excellent and highly recommend seeing them for all future car purchases.
Jordyn and Jacob were awesome!!thank You
I brought my Jeep in for service and was greeted by my service advisor, Tim Swan. Tim was excellent in keeping me up to date on the status of my vehicle. Upon completion, I appreciated the courtesy call to follow-up. Overall, my vehicle was completed in a fair and reasonable time and the customer service was greatly appreciated!
Process was so easy. The service rep Nick Cross was wonderful. He explained everything and keep us up to date. Took much less time than we thought it would. We are very happy with Chapman Jeep.
Melissa in Service was great to work with! From the time I arrived until I picked up my vehicle, she kept me up to date with my vehicle status. The communication she provided was outstanding!
Great customer service and goes above and beyond. Jeremy cares about his customers! Thank you
Vince is the man! And the mechanics here are top notch! Thanks!
Nick was very friendly and got my vehicle done the same day
My AWESOME service advisor was Nick, he made arrangements for me to bring my vehicle, they diagnosed the issue and had the car repaired under Mopar warranty. Nick got me a loaner car for a couple of days. AWESOME Service. Rudy
Great service
Customer service is outstanding. There #1 goal is that you're happy and the car you pick is perfect for you. Best experience at a dealership. I'll be referring anyone looking to buy a vehicle to Chapman.
I arrived in the morning and the entire team is extremely friendly. I personally dealt with Dylan Price, and he was very professional. He knew a lot about the jeep I was trying to buy, and when it came time to sit down to negotiate a deal, he seemed genuinely like he was fighting for me against the banks and he ended up pulling through for me with great APR And he got me a lot of incentives. If you go down to Chapman Dodge, I highly recommend Dylan Price or even anybody on the team. They are all extremely friendly.
Vince was very professionel
Parts don't always fit and Ray located another one and made it happen, costing me less. He also got me a loaner car, so that I could eat and be mobile while I waited.
Vince from Chapman is a class act. Every time I need anything related to my vehicle, whether it’s a recall or maintenance; I always get the best service. It’s easy to schedule and I get constant updates. Being a busy person it’s nice that I can coordinate more affectively thanks to Vince and Chapman. Thank you for being a customer first provider.
I got a lift ride from and to the dealership and it was great. Great service regarding ordering the part needed and getting my car fixed. Thank you Elaine. Appreciate it very much.
I bought a town and country 7 years ago, it was used, and I have kept up with the warranty. Even with the peace of the warranty the service department has always been the shinning star of the entire facility, Jeremy, Raul, And Ray have always been responsive, polite and excited to give great service. I wish all departments in life were as good as this department.
Easy to make an appointment online and the appointment itself was fast and simple
Alex and Yessica were amazing throughout the whole process of buying a new car ! Maddie was very informative setting up our new Jeep and DC was amazing and helpful ! All around top level customer service from start to finish . Will recommend to everyone
Tim in service is a gem - got a new car and needed several things done or fixed after purchase and Alex and Tim were miracle workers!
Cavier the parts advisor assisted me was very knowledgeably & very professional.
Nick Cross really helped us with warranty work on our Jeep grand Cherokee 2017 Trailhawk and we were able to get a loaner vehicle as well. Communications is great and all the work was completed when it was finished.
Melissa was so nice and helpful.
Excellent!!!
It was a pleasure to deal with Nick Cross. He kept me informed every step of the way set up a loaner car for me. When I noticed a bunch of grease stains on the interior in my car, I immediately called him and he said no problem bring it in and I’ll take care of it.
Vince at Chapman Chrysler Jeep is an awesome person to work with. He is friendly, professional and efficient. As long as I live in Vegas valley there is no other dealership I'd recommend for service. I have a 2021 Grand Cherokee - 80th anniversary edition and the A/C condenser needed to be replaced and, while it was not a fun thing to deal with not having A/C in the desert, the experience with Chapman and especially with Vince was smooth and the work was completed the day after I dropped off the car. My car was also returned to me MUCH cleaner than when I dropped it off. Again, I highly recommend Chapman and ASK FOR VINCE for service!
Great service very professional
Nick was great. He always kept me in the loop and answered any questions I had in a timely manner. Bonus I never felt pressure into getting any work done either. Him and his team did a great job!
Elaine was great, always top notch!!
Quick and efficient. Advisor Elaine was great. She kept me updated through out the process.
Quick and easy
Xavier was very helpful and kept me informed while my Jeep was in for warranty work. Thank you
Some sensors went out on my Jeep. I took it to the dealership and Vince and his crew were amazing. He booked me an appointment very quickly. He also communicated the entire time with updates of estimates, time frame and what services were being done. Vince, thanks for being the best!
Vince does a great job of keeping me up to speed on what's happening with my vehicle. My only complaint is the turn around time. Every time I have had to bring my vehicle in I have had to lose my Jeep for a week or more.
Service Advisor Chris was excellent. Very helpful, friendly and thorough.
Thank you best experience buying a car
Princeton and his team smash the process smooth, this team went above and beyond to take care of me thank you!
Elaine was sensational. Professional and personable. Addressed all my concerns in a very expeditious manner. Very happy.
I am a fan of Chapman and the only place I take my Dodge Durango. The service is always amazing, the employees are attentive and the wait is not bad at all. (Plus they have comfortable seating and a latte machine so you can relax while you wait. ) My car runs smooth and I feel safe on the road every time I leave. Shout out to Cody, he was there for my recent visit and answered all my questions. Great customer service. Thank you Chapman!
Fast and courteous
Brought my 2016Jeep Cherokee in for service. Was able to get an early appt. Everyone was great!
Keep up the good work. Very respectful customer service. Caring and on time. Fast service.
I always feel listened to and well taken care of with Melissa in your service department. She goes above and beyond to make sure we know what is going on.
Tim did an excellent job of getting us in to fix our rear view mirror, keeping us informed along the way and all done quickly and efficiently.
This time all went as well as can be ,my jeep is in excellent condition so ,I saw no need to spend almost $1000.00 to be told my jeep is in good condition. But it went well..
Great job but I do not like surveys that have to be a 10 or nothing. Unfair and meaningless info gathered.
My car was done when promised!
We had a great experience with Kristen. She was professional, friendly to my kids, and extremely responsive. She worked with the technicians to communicate the issue with our vehicle and helped get it resolved in a timely manner. She is great to work with!
As always the service was great! Ray made sure everything was completed successfully!
Got to dealership early for an express oil change and was out of there in less than 30 minutes
Alaways Happy with Jeremy! He has excellent customer service.
Everything went great with the experience at Chapman
Vince is the best, kept us informed and car completed timely
Both batteries on my jeep were dead and Chapman replaced them no problem under warranty